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Communication with Stakeholders

Communication with stakeholders is fundamental to CSR fulfillment. As a corporate citizen, Delta communicates with stakeholders through a variety of channels to understand and respond to their needs in a timely manner. Delta has adopted the following mechanism for communication with stakeholders. Materiality analysis is also used to identify the key issues for stakeholders and Delta so the necessary measures can be taken and information disclosure enhanced.

Stakeholder Identication
Stakeholders in Delta's operations include customers, suppliers, investors (shareholders), government organizations, communities, the media, industry associations, non-profit organizations, research organizations and employees. Based on local and international trends in sustainable development as well as the needs of business operations, The Delta CSR Board has defined our stakeholders to be employees, customers, suppliers, investors (shareholders) and the community.
Stakeholder Issues and Interest
Delta uses online stakeholder surveys on the company website to learn about the issues important to stakeholders and their level of interest in various issues. These then undergo practical analysis with reference to their impact on business operations.
Stakeholder issues and channels for communication

Results of stakeholder materiality analysis
The results of stakeholder materiality analysis showed that the 7 issues most important to stakeholders and Delta include corporate governance, innovation management, product stewardship, green operation, customer relationship management, risk management and brand management. A detailed description is provided in the following chapters as listed:
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